Wild-Blue-Yonder Customer Service

I thought about calling thispost Customer Service - Above & Beyond, but it's waaaay beyond THAT!

My wife Lisa works for Lockheed Martin. Last week she was having some issues with her office PC. She got a hold of Tech Support and a guy named Ivan. he helped her out big time.

Here's the e-mail thread:

From: Ivan
Sent: Tuesday, December 14, 2010 2:12 PM
To: Lisa
Subject: LM Service Desk/ XXXXXXXXXXXXXXXXXXX

Lisa:

Incident XXXXXXXXXXXXXXXXXXX was issued to monitor your case.
Please let me know ASAP after rebooting your machine if the LM XYZ system is still not launching.

Always looking forward to serve,
Iván

----------------------------------------

From: Lisa
Sent: Tuesday, December 14, 2010 4:40 PM
To: Ivan
Subject: RE: LM Service Desk/ XXXXXXXXXXXXXXXXXXX

Ivan,

It worked! Thanks for your help.Have a great day. Are you really in Puerto Rico? I was there once and it was lovely. A lot warmer than here in Minnesota where it’s "mucho frio" right now!!

Regards,
Lisa

--------------------------------

From: Ivan
Sent: Wednesday, December 15, 2010 7:01 AM
To: Lisa
Subject: RE: LM Service Desk/ XXXXXXXXXXXXXXXXXXX

Lisa:

Thank you for replying.

Indeed we are in Mayaguez, Puerto Rico.

LM Service Desk has three units, Orlando, Denver and us here in PR.

I can only wish we can share a little bit of our nice weather with you - but it is up to mother nature!

At least the attached picture of a nearby location, which is also near to Ramey, Aguadilla (Borinquen) airport(BQN - local intl. airport, not San Juan’s) and another one of my dash[board] from last Friday <> will help you feel a little warmer..

Thank you once again for your call!!.

Always looking forward to serve,
Iván



-----------------------------------

THAT's how customer service should be done!

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